PRIVACY POLICY

Effective date: 2025-01-01

Returns for Physical Goods:
We accept returns for physical goods within 3 days of delivery. Items must be in their original condition and packaging. To initiate a return, please contact us at support@ferrandowt.com with your order details. Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds for Physical Goods:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days to the original payment method.

Exchanges for Physical Goods:
We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at [your contact email].

Returns for Digital Goods:
Due to the nature of digital products, all sales of digital goods are final and non-refundable. However, if you experience technical issues or receive a defective digital product, please reach out to us at support@ferrandowt.com for assistance.

For any additional questions regarding returns, feel free to contact our support team at support@ferrandowt.com.